Help centre
Questions, answered.
Products, shades, orders, shipping and returns. Can't find what you need? We're happy to help.
About True Colour Beauty
What is True Colour Beauty?
True Colour Beauty is a cruelty-free beauty brand offering makeup, skincare, haircare, and beauty essentials designed for confidence, self-expression, and real-life wear.
Are your products cruelty-free?
Yes. True Colour Beauty is proudly cruelty-free and certified through the Leaping Bunny program. See our certificate.
Are your products vegan?
Many of our products are vegan-friendly. Ingredient information can be found on individual product pages.
What products do you sell?
True Colour Beauty offers foundation, concealer, mascara, lip gloss, lipstick, blush, makeup brushes, skincare, haircare, and beauty tools.
Products & formulas
Are your products suitable for sensitive skin?
Our products are designed for a wide range of skin types, including dry, oily, combination, and sensitive skin. We recommend reviewing ingredient lists before use if you have known sensitivities.
How do I choose the right shade?
Product pages include shade descriptions and photos to help you find your best match. You can also use our shade comparison chart, the free Flawless Base guide or our free AI skin analysis. If you need help choosing a shade, feel free to contact us before ordering.
Do you offer water-resistant makeup?
Yes. Select products, including our lengthening mascara, feature long-wearing, water-resistant and smudge-resistant formulas.
Orders & shipping
How long does shipping take?
Processing and shipping times may vary depending on product availability and destination. Tracking details will be emailed once your order ships.
How do I track my order?
You will receive a shipping confirmation email with tracking information once your order has shipped.
Returns & support
What is your return policy?
Please review our Return Policy for complete information regarding eligible returns, exchanges, and non-returnable items.
How can I contact True Colour Beauty?
You can contact us through our Contact page for questions regarding products, orders, or general support.