Shipping policy
Shipping Policy
Thank you for shopping with True Colour Beauty. Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
During peak periods, processing may take an additional 1–2 business days.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout.
| Destination | Shipment Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| United States | Standard Shipping | 5–8 business days | $9.99 |
| Canada | Standard Shipping | 7-14 business days | $19.99 |
| United Kingdom | Standard Shipping | 7-14 business days | $14.99–$25.99 |
| France | Standard Shipping | 7-14 business days | $25.99 |
| Australia | Standard Shipping | 7-14 business days | $25.99 |
| New Zealand | Standard Shipping | 7-14 business days | $25.99 |
| Singapore | Standard Shipping | 7-14 business days | $25.99 |
Shipping Locations
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- France
- Australia
- New Zealand
- Singapore
Fulfillment
Orders may be fulfilled from different locations depending on product availability and supplier.
Some products are fulfilled from US-based facilities, while others are fulfilled internationally. This may result in items arriving separately.
Shipment Confirmation & Tracking
You will receive a tracking email once your order has shipped. Tracking updates may take 24–48 hours to appear.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import taxes, or duties applied by their country.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery:
We will review the issue and assist with a resolution where applicable.