Refund policy
Returns
We accept returns of unused, unopened products in their original packaging within 30 days of delivery.
To be eligible:
- Items must be unused and in original condition
- Proof of purchase is required
To request a return, contact:
info@truecolourbeauty.com
Include:
- Order number
- Reason for return
- Photos (if applicable)
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
We will offer a replacement or refund after review.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after inspection.
Non-Returnable Items
For hygiene and safety reasons, opened skincare and cosmetic products cannot be returned.
Exchanges
We do not offer direct exchanges. Please place a new order if needed.